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Privacy Policy

  1. Introduction

    Welcome to https://ohmycustomer.com ("the Website" or "Service"), operated by OhMyCustomer Inc. ("Company", "we", "us", or "our"), a Delaware corporation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services. By using the Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using the Website.

  2. Information Collection

    (a) User-Provided Information: When you register for an account or use our Services, you may provide: (i) personal identification information; (ii) contact information; (iii) billing information; and (iv) any other information you choose to provide.

    (b) Automatically Collected Information: We automatically collect certain information when you visit, use, or navigate the Website, including: (i) device information; (ii) usage data; (iii) cookies and similar tracking technologies; and (iv) IP addresses and location data.

    (c) Public Data Collection: We collect and analyze publicly available social media data from various platforms. This data is accessible to anyone and is collected in compliance with applicable laws and platform terms of service.

  3. Use of Information

    (a) Business Purposes: We use collected information for: (i) providing and maintaining the Services; (ii) improving our Services; (iii) communicating with you; (iv) preventing fraud; and (v) complying with legal obligations.

    (b) Internal Analysis: We use collected data for internal analysis to: (i) enhance our Services; (ii) develop new features; (iii) understand user preferences; and (iv) improve user experience.

  4. Third-Party Services

    (a) AI Service Providers: We utilize external AI models and services from third-party providers, including but not limited to:

    • OpenAI (Privacy Policy: https://openai.com/policies/privacy-policy)
    • Google AI (Privacy Policy: https://policies.google.com/privacy)
    • Meta AI (Privacy Policy: https://www.facebook.com/privacy/policy)
    • HuggingFace (Privacy Policy: https://huggingface.co/privacy)

    (b) Cloud Infrastructure: We store and process data using third-party cloud providers:

    • Google Cloud (Privacy Policy: https://cloud.google.com/terms/cloud-privacy-notice)
    • Supabase (Privacy Policy: https://supabase.com/privacy)
    • AWS (Privacy Policy: https://aws.amazon.com/privacy/)
    • Vercel (Privacy Policy: https://vercel.com/legal/privacy)

  5. Data Security

    We implement appropriate technical and organizational security measures to protect your information. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security of your information.

  6. Data Retention

    We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  7. Your Rights

    Depending on your jurisdiction, you may have rights regarding your personal information, including: (i) access; (ii) correction; (iii) deletion; (iv) data portability; and (v) withdrawal of consent.

  8. Children's Privacy

    The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

  9. International Data Transfers

    Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws different from your country.

  10. Changes to Privacy Policy

    We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Services after any changes indicates your acceptance of the modified Privacy Policy.

  11. Contact Information

    For questions or concerns regarding this Privacy Policy, please contact:

    OhMyCustomer Inc. Email: support@ohmycustomer.com

    Last Updated: 2024-11-15